Conditions of Sale

The following terms and conditions and any other related rules that are adopted by Charmaine’s Studio Fine Jewellery Pte Ltd (hereinafter referred to as “Charmaine’s Studio”, “we”, “our” or “us”) and made available as provided herein (collectively, the “Conditions of Sale”) shall apply to all sales of products (also referred to as “jewellery”) that the Customer (also referred to as “you” or “your”) may order from Charmaine’s Studio, whose registered office is at 91 Tanglin Road, #02-07 Tanglin Place, Singapore 247918. You are deemed to have accepted these Conditions of Sale when you (a) submit an Order; (b) accept delivery of the product(s) pursuant to an Order; or (c) make Payment, or partial Payment, for the product(s) supplied by us.If you refuse to accept these Conditions of Sale, you will not be able to order any products from Charmaine’s Studio.

Please read the Conditions of Sale and check our Website on a regular basis to be informed of any changes. Charmaine’s Studio may modify the Conditions of Sale from time to time, at our sole discretion, and any continued orders we receive from you following such change will signify your agreement to be bound in the future by the modified Conditions of Sale. You will also be deemed, by virtue of such orders or use, to have agreed to be bound by our Website Terms of Use and our Privacy Policy, which are incorporated into these Conditions of Sale by reference. If you do not agree to any change to the Conditions of Sale, you must refrain from ordering any of our products.

1. PURCHASING ELIGIBILITY
Only individuals (and not legal entities) who have legal capacity to enter into contracts at the time of purchase may order products from Charmaine’s Studio. If you are under the age of twenty-one years or otherwise cannot lawfully enter into a contract, you may not order from us. Any orders placed in violation of this provision shall be null and void.

By placing an order, you represent and warrant that you are a bona fide end-user customer and will not deliver, sell or otherwise distribute Charmaine’s Studio products or purchase Charmaine’s Studio products for commercial purposes or any other commercial benefit. If Charmaine’s Studio believes, in our sole discretion, that an order would violate the terms of the preceding sentence or that the Customer is engaging in fraudulent or grey market activities, then we may refuse such order.

2. QUOTES, ORDERS AND QUANTITY
All products featured by Charmaine’s Studio are on a “Made-upon-Order” basis and manufactured only on demand. If you would like to order a product, you may request a Quote from us at enquiry@charmainesstudio.com.

We may provide to you a Quote relating to the product ordered, which may include price and other relevant details as we deem necessary. As Charmaine’s Studio products are on a “Made-upon-Order” basis and manufactured only on demand, we will advise you of an estimated delivery date.

If our Quote is acceptable to you, you may place an Order for the product. All orders are subject to our review and acceptance which we may withhold in our absolute discretion.

If an Order is not placed with us within 14 days of the date of the Quote, the details provided to you in the Quote may be subject to further written confirmation by us in our absolute discretion. Unless otherwise agreed by us in writing, we will not be bound by any conditions added by you in an Order (whether express or implied).

Charmaine’s Studio reserves the right to change the assortment of items offered on our Website and may limit from time to time the quantity of Charmaine’s Studio products that may be ordered by you in a single buying session, without prior notice.

Charmaine’s Studio also reserves the right to refuse, cancel and terminate orders at any moment in time. For example, Charmaine’s Studio may refuse, terminate or cancel your order if there is an ongoing dispute concerning payment of a prior order or if Charmaine’s Studio suspects, in its sole discretion, that you have engaged in fraudulent or grey market activities or have otherwise violated these Conditions of Sale.

3. PERSONAL INFORMATION
In order to place an order, you will be required to provide valid and up-to-date personal information, such as your legal name, phone number and e-mail address.

When placing an order, you will be required to provide other personal information as applicable, such as shipping address, billing address and payment details. Additional information may be collected by us at this time to fulfil the order (such as ring sizes) or for security and anti-fraud purposes.

You represent and warrant that the personal information you provide to us is true, valid, complete and up-to-date in all respects, and you confirm that you are the person referred to in the shipping and billing information provided. Please refer to the Privacy Policy for more details on how we may use your personal information.

4. PRICING, TAX AND SHIPPING CHARGES
The price of the product ordered will be stated in Singapore Dollars (“SGD”) on the Quote we provide to you. This price does not include taxes and shipping costs.

Actual shipping charges will be reflected separately on the Quote we provide. We reserve the right to modify the price of our products at any time without prior notice to you. Prices for Orders in progress will be honoured.

5. PAYMENT
As every piece of Charmaine’s Studio jewellery is on a “Made-upon-Order” basis which means that each piece is literally manufactured just for you, a non-refundable deposit of 30% of the Order amount shall be made within 3 days of an Order accepted by us.

We will inform you via email when your Order is ready for shipment. All remaining payment inclusive of shipping charges and applicable taxes shall be made in full within 5 days of our email notification for shipment. The Order will only be shipped when full payment for the Order, inclusive of shipping charges and applicable taxes, is received.

All payments are to be made to us by direct credit to the bank account nominated by us.

6. SHIPPING POLICY
To ensure security, all deliveries require (1) a signature from the purchaser confirming receipt of the items purchased, (2) identification as stated in the confirmation from the purchaser to validate that the person receiving the item is the purchaser and (2) a signed acknowledgement that the items delivered are as ordered and is without defect. Charmaine’s Studio will only ship to the billing address during normal business hours to the person who has purchased the item. Should you decide to appoint a representative in your place to receive the items ordered at the billings address, it is your responsibility to let us know and to furnish us with such details of the representative as we may reasonably require.

Each piece of Charmaine’s Studio jewellery is packaged, insured and shipped individually via express courier service. All items are delivered direct to your specified shipping address on a Delivery Duty Unpaid (“DDU”) basis. You will bear sole responsibility and agree to pay all import duties, customs and local sales taxes levied by the country you shipping to. The process for paying these import duties, customs and local sales taxes may vary from country to country and you agree to pay these charges according to the existing process in your country. You agree to indemnify us and pay for any such taxes which we and/or our agents may incur to deliver such items purchased to you. Payment of these amounts may be necessary to release your order from customs on arrival.

Shipping charges vary according to the destination country, and are added to the Quote when you confirm your shipping address. Please refer to the link provided for an estimate of shipping charges, (link)

7. EXCHANGES AND RETURNS
As each piece of Charmaine’s Studio jewellery is made upon your order, no returns or exchanges will be entertained.

8. INTELLECTUAL PROPERTY
You also acknowledge that all intellectual property rights for the design of the products are the property of Charmaine’s Studio and this may be protected by the applicable copyright or other intellectual property laws and treaties and subject to use restrictions under such laws or treaties.

9. WARRANTIES/LIMITATION OF LIABILITY
WHILE CHARMAINE’S STUDIO WILL USE REASONABLE ENDEAVOURS TO VERIFY THE ACCURACY OF ANY INFORMATION WE PLACE ON OUR WEBSITE, IN ADVERTISEMENT OR CATALOGUE OR BY EMAIL, WE MAKE NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, IN RELATION TO THE ACCURACY, RELIABILITY AND COMPLETENESS OF SUCH INFORMATION. THIS INFORMATION IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION OR ENDORSEMENT MADE, AND CHARMAINE’S STUDIO MAKES NO WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, IN RELATION TO SUCH INFORMATION, OR ANY TRANSACTION THROUGH ENQUIRES ON THE WEBSITE OR THROUGH EMAIL INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. IN NO EVENT WILL CHARMAINE’S STUDIO BE LIABLE FOR DAMAGES OTHER THAN ACTUAL DIRECT DAMAGES PROVEN IN A COURT OF LAW.
WHILE EVERY EFFORT WILL BE MADE TO ENSURE THAT THE DESCRIPTIONS, PHOTOGRAPHS OR GRAPHICAL REPRESENTATION OF OUR PRODUCTS DISPLAYED ON THE WEBSITE OR IN A CATALOGUE ARE AS ACCURATE AS POSSIBLE, WE DO NOT WARRANT THAT SUCH MATERIALS OR OTHER CONTENT ARE ERROR-FREE, WHETHER AS A RESULT OF INACCURACY, OMISSION, OBSOLESCENCE OR OTHERWISE. ACCORDINGLY, THE CUSTOMER’S SOLE REMEDY IN THE EVENT OF SUCH ERROR IS TO CONTACT US FOR A RETURN OF THE PRODUCT, WHICH WE WILL REVIEW AND, IN OUR SOLE DISCRETION, DETERMINE IF THERE IS A BASIS FOR SUCH REMEDY.

10. ENTIRE AGREEMENT
The Conditions of Sale (as amended from time to time), including policies incorporated herein (e.g. Privacy Policy) constitute the entire agreement between you and Charmaine’s Studio regarding your purchase of our products, and supersede any prior Conditions of Sale or any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and Charmaine’s Studio in relation to such matters. In the event any other rules, code of conduct, or other matter posted on the Website conflict with the terms of the Conditions of Sale, the Conditions of Sale shall govern. No oral representation or agreement given by any party shall alter the interpretation of the Conditions of Sale. You confirm that, in agreeing to accept the Conditions of Sale, you have not relied on any representation save insofar as the same has expressly been made a representation in the Conditions of Sale and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the Conditions of Sale save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the Conditions of Sale.

11. NO WAIVER
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

12. GOVERNING LAW
The Conditions of Sale shall be governed by and construed in accordance with Singapore law. You hereby submit to the exclusive jurisdiction of the Courts of Singapore for the resolution of any disputes between us.